Frequently Asked

The LAB90 help section. Wrapped in a FAQ.


What is the MMO Series?

The MMO Series is a collection of live online learning events produced by LAB90 and designed to assist individuals and businesses in mastering online selling.

How do I register for an event?

You can register for our events through our website, lab90.com. Choose the event you’re interested in and follow the registration instructions.

What are the payment options?

We accept online payments via credit and debit cards. All transactions are securely processed through Stripe.

What are the technical requirements to attend an event?

You’ll need a device with reliable broadband internet connectivity. For an optimal viewing experience, we recommend using a device no smaller than a traditional tablet.

What happens if I miss an event?

LAB90 does not offer refunds for missed events. However, we encourage attendees to register for events that suit their schedule.

What is the refund policy for event disruptions?

We offer full refunds or event credits for significant disruptions on LAB90’s part, affecting all attendees. Refund requests must be emailed to [email protected] within two days post-event.

Can I receive a refund if I arrive late to an event?

Only on-time arrivals are eligible for refunds. However, you can join the ongoing event by emailing [email protected], subject to approval.

Are events recorded for later viewing?

Events are designed to be live and interactive and not recorded for later viewing. This ensures the most engaging and dynamic learning experience.

What kind of content is covered in the MMO Series?

Each MMO Series event covers different aspects of online selling, from basic principles to advanced strategies. Event details are provided on our website.

How do I contact LAB90 for more information?

For more information, please visit our website or email us at [email protected].

What happens if I encounter technical issues during an event?

Please ensure your internet connection and device function correctly before the event. If technical issues arise from our end, we will address them according to our refund policy.

Can I be banned from attending future events?

Yes, LAB90 reserves the right to ban any attendee found to be harmful, combative, or abusive during events without a refund for any related purchases.

My Account

How do I create an account?

When you register for an MMO event, you’ll be prompted to create an account during checkout. Follow the on-screen instructions to set up your account.

How do I access my account?

Visit our website and click the ‘Login’ button at the top right corner. Enter your username and password to access your account.

What if I forget my password?

If you forget your password, click the ‘Lost Password’ link on the login page. Enter your email address, and we’ll send you a password reset link.

How can I update my account details?

After logging in, navigate to the ‘Account Details’ section to update your personal information, including your password.

How do I view my event registrations?

Log in to your account and go to the ‘Orders’ section to view your purchase history. Click on the relevant order to find details and access links for your live events.

Can I change my billing information?

You can update your billing information by visiting your account’s ‘Billing Addresses’ section.

What should I do if I encounter a payment issue?

If you’re facing any payment-related issues, please get in touch with our support team immediately at [email protected]. We’re here to help!

How can I cancel or change my event registration?

To cancel a registration, please send a cancellation request to [email protected] 24 hours before the start time of the related session.

Is my personal information secure?

We take your privacy and security seriously. All personal information is encrypted and securely stored per our Privacy Policy.

How can I get further assistance?

If you have any other questions or need further assistance, please don’t hesitate to contact our customer support team at [email protected].